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Return & Exchange

Return & Exchange

Our return policy is simple! If you are not satisfied with any of our products, simply return the product UNUSED (in new/original condition) within 30 days of the shipping date for a refund of the item price (less original shipping charges).


  • The 30-day period is NOT a trial period. Cases, batteries and other accessories returned with any signs of use and/or wear and tear will not be credited or be subject to a 20-30% used goods/restocking fee (based solely on our inspection of the product).
  • All orders shipped with a free shipping discount and returned for refund will be charged the original shipping charges.
  • Restocking fees (20%) will be applied to ANY product missing the original box, packaging material, contents, accessories or manuals.
  • Any product returned past the 30 day return policy will either not be accepted for return or be subject to a 20% late fee.
  • Please do not write and/or tape on original packaging and/or product.
  • The customer is responsible for paying all shipping costs for any/all returned items.
  • Please do not send us items that do not meet the conditions listed above, as we will not issue refunds for non-qualifying items and cannot return the items to you.
  • Please note if case is returned without promotional screen protector, customer will then be charged original price value for the screen protector.

Returns and Exchanges must be made within 30 days of receiving the item. Please contact us as soon as possible to resolve any return issue as this is a time sensitive matter.

Refunds are only accepted for defective items, or due to an error on our part. We will honor the return of a defective item within 30 days of the order date. Returns that are due to customer error, or buyer’s remorse are subject to a 20% restocking fee. In these cases the shipping and handling costs will not be refunded. Note: Refunds and exchanges will only be processed within 30 days of your purchase. Orders will NOT be processed with out an RMA number.

Please inspect product immediately upon receipt and notify us of any damage, defect or shortage within 7 business days of delivery. Please be advised that the customer is responsible for paying all shipping costs for any/all returned items. The only exception is if the item is defective upon delivery and we hear from the customer--via email--within 7 business days of delivery. iGearUSA.com will pay the shipping, handling, and return shipping costs if the return is a result of our shipping error.

(OEM, Original Equipment Manufacturer)

For returns of OEM products, they MUST be in original packaging with ALL contents (as it arrived to you) without the packaging being opened. If you feel that you must open the packaging, please note that we can no longer accept return for full credit. Amount of refund will vary depending on the condition of the return solely on our inspection of the product.

This is to ensure the quality for all original products for our customers for every retail item we provide. Any defective or missing contents from retail original packaging MUST be claimed directly from the manufacturer. We cannot replace or exchange original equipment in retail packages due to defect.


THERE ARE NO RETURNS ON SCREEN PROTECTORS, and STICKERS in USED CONDITION. However we will replace an item if it has been shown to been defective.

To start your return, simply log into your account and fill out the RMA return request.  Once you have filled that out there are instructions to return the item.  Please make sure your follow the instructions and when you return the item, you are agreeing to the terms and conditions listed above.  

Please note that if you do not provide a copy of your order with the reason for the return, and you have not filled out the RMA form by logging into your account, you will not be refunded or exchanged.  After you fill out the RMA form, package the product(s) up and include a copy of your invoice and a note stating the reason for the return. Ship the product(s) to be returned using a trackable means (Fed Ex, UPS, DHL, etc) to the below address.

Please allow up to seven (7) business days after we have received your return for your refund to be processed.

If a returned item has been discontinued, or is no longer in stock, iGearUSA.com will send a similar replacement at its discretion.

Please Click HERE for the RMA form


iGear Inc.
Attn: Returns
R(your order number)
1926 Twin Oaks Cir
Grapevine, TX 76051