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Order Status

Order Status

When can you track your order? 
If you selected free shipping, you will not get a tracking number.  You will be sent a confirmation email once your order has shipped, but you will not be able to track the package.  If you selected the tracking number, you will automatically be sent a confirmation email when your order has been processed and shipped. You can check the status of your order by clicking on the link in the confirmation email.  At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Finding Your Order Status 
The status of your order is easy to find: 

  • Check your e-mail. You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the status of your order.
  • Visit the website. Sign In to your BigCommerce account at iGearUSA.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
  • Contact us. If you still have questions about your order, please contact us via e-mail.

How is order status different from tracking information? 
The status of your order is supplied by iGearUSA.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Yahoo! store order shipped confirmation email. 

* Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

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